Store Policy

Deposits and/or payments are non-refundable. Please see the specific guidelines for each service listed below.

Please contact us if you have any questions or concerns about these policies. It is our goal to protect our mutual interests. Clear policies improve

communication, and therefore promote healthy relationships between us. 

 

PRIVATE LESSONS

All scheduled private lessons must be cancelled or rescheduled a minimum of 24-Hours prior to the scheduled lesson time. Late cancellations and “No-Shows” will be charged at the normal rate or have forfeited one of the lessons in your package.

• Private lesson packages must be completed within 12-weeks beginning on the date of their first lesson. If the lessons are not completed within this time, it will be at the discretion of the assigned trainer and Fetch Dog Training LLC, to determine if the reason for the delay was warranted.

 

GROUP CLASSES

It is the responsibility of each student to be on time and present for each class.

• Make up classes are not available for missed classes; however, an abbreviated private lesson may be available at a prorated cost. Please contact us for details and current pricing information.

 

BOARD AND TRAIN

If you cancel or need to change the date of your Board and Train the following restrictions apply:

• Deposits are non-refundable for any reason because they are used to hold that date for your pet.

• Rescheduling or Cancellations >14 days prior to start date: Original payments may be used as a credit for a rescheduled appointment.

• Rescheduling or Cancellations <14 days prior to start date: Original deposit is forfeited; a new deposit is required to reschedule. 

 

REFUNDS FOR SERVICES

We do not offer a monetary refund.

 

What Does That Mean?

Our dog training programs form a partnership between our clients, their dog, and our team of dog trainers. The success of our program depends pet owner following up on the training we have taught them and their pet.

Restrictions apply.  Please contact us for details.